FORT WORTH, TX (June 2, 2015) Bell Helicopter, a Textron Inc. company (NYSE: TXT), announces the company received the top spot in Vertical Magazine’s 2015 Helicopter Manufacturers Survey, a comprehensive helicopter manufacturers survey.
“We appreciate the feedback provided to us by our customers through Vertical Magazine, and are honored to win the top spot,” said Barry Kohler, Bell Helicopter’s executive vice president, Customer Support and Services. “Customer service is a cornerstone of Bell Helicopter, and we will continue to listen and drive improvements to ensure we are meeting our customer’s evolving needs year after year.”
The survey questioned helicopter operators, pilots and maintenance engineers around the world on their satisfaction with helicopter manufacturers’ products and services. Vertical’s article “Vertical announces results of 2015 Helicopter Manufacturers Survey” noted that Bell Helicopter ranked first in customer satisfaction in each of 10 major industry sectors surveyed, as well as coming in first among other major original equipment manufacturers when it came to overall service satisfaction and overall airframe/product satisfaction.
“For eighty years Bell Helicopter has been on a mission to change the way the world flies by providing exceptional value to our customers, so thank you to our customers for their incredibly loyalty, passion and input, and for placing their trust in Bell Helicopter every day,” added Kohler.
Bell Helicopter has the largest support network in the industry with 100+ authorized customer service facilities in 34 countries. Bell Helicopter’s global support network offers a variety of products and services including maintenance, repair and overhaul, blade repair, and customization, along with worldwide spares fulfillment and distribution through five global distribution centers.
About Bell Helicopter
Bell Helicopter, a wholly owned subsidiary of Textron Inc., is an industry-leading producer of commercial and military, manned and unmanned vertical-lift aircraft and the pioneer of the revolutionary tiltrotor aircraft. Globally recognized for world-class customer service, innovation and superior quality, Bell’s global workforce serves customers flying Bell aircraft in more than 120 countries.
About Africair, Inc.
Africair, Inc is the Independent Representative for Bell Helicopter/Textron, Inc. for 33 countries in and around Africa. Bell Helicopter is the premier manufacturer of light to medium size helicopters in the world and produces a full line of single and twin engine helicopters. Bell helicopters are world renowned for their rugged durability, reliability and safety. We provide configuration and completion coordination for our customers utilizing a number of high quality completion facilities.